Too cool not to share

26 Jun

I came across this info on a new aspect of Adobe CS3 that is wild. It’s flash enabled, context-sensitive tool tips that are fed by a delicious tag ANYONE can contribute to. Adobe monitors the contributions. This means that these tips are basically evolving and developed by a community of users, much as wikipedia is a dictionary created by community. What’s different is this is actually within the application, accessed through a “know how” palette. And it further blurs the line between software and web apps.

I gather there’s more on Adobe Labs about it, but from Veerle’s blog:

… knowhow is a technology preview that delivers single-click, contextual access to relevant help information from a panel in Adobe® Illustrator CS3. Knowhow gives users access to a wide variety of information—basic tool descriptions and short cuts, Adobe Help content, as well as community-generated tutorials, tips, and techniques on the web.

So it’s something that was built entirely in Adobe Flash and looks just like a standard palette in the application. The content found in knowhow is pulled from community-generated content from a user account on Anyone with a account can suggest new content for knowhow by simply tagging it ‘knowhow’ and the Adobe team will review and add them to their collection.


One Response to “Too cool not to share”

  1. meveritt June 29, 2007 at 4:12 pm #

    The idea of active participation by users of a product or service seems very interesting.

    Wonder how the Adobe team that reviews suggestions from goes about it — how many they get, if there are duplicates, if just one or two persons do most of the reviewing.

    Smart way to encourage feedback.

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